Got offer for 4 months groove after one month it want to bill me

JumpierPuppet80 · Sep 12, 2016

I received an offer for 4 months free groove a few weeks ago. I subscribed and received a voucher code about 1 week later. I entered the voucher code immediately. Now less than a month later, I receive an email telling me I will need to pay for renewal in
a few days what happenned?

Thanks

I already soke with 2 rep reference codes:

[Mod Removed]

:)

OpenPie14425959 · Sep 12, 2016

false advertising

I was told Groove music pass was free for 4 months now I'm being charged after only 1 month

AustinAndelin · Sep 12, 2016

Never Recieved 3 Months of Groove

I signed up for the 4 free months of Groove and never got my code emailed to me. It was my first trial. I used this link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx

Miss Ghidorah · Sep 13, 2016

Hi JumpierPuppet80!

Where did you see this promotion? Was it on the Xbox One dashboard or on the web? Additionally, can you let us know when you signed up? Keep in mind that it can take up to 30 days to receive your code after signing up.

Keep us posted!

JumpierPuppet80 · Sep 13, 2016

As i said in my post and the the 2 other reps. I did receive a coucher code and i did enter it in my account. This is why i was quite surprised to receive an email saying i would get billed. An other rep even told me i had 3 months in my account. Yet your
system is convinced i will get billed.

I received the promotion by email.

Misses Quinzel · Nov 3, 2018

Hey, JumpierPuppet80! We are unable to assist with any billing issues, especially when it comes to Groove. You should not be charged or receiving these emails while you have the promotional token redeemed. The only case this would happen is if the code was
accidentally redeemed on an account that didn't have the original purchase; this is commonly done when a user signs in to the website with an email they believe to be the one attached to their main account.

If you get charged for Groove, and the
Subscriptions page reflects that change while signed in to this account, then you will need to
contact us via phone or chat for a refund. However, if the Subscription page does not change from the 3 months that the token was for, then your card had been charged on another account and you will still want
to contact support via the link above to find out where that charge was made. Thanks for understanding!

Miss Ghidorah

Hi JumpierPuppet80!

Where did you see this promotion? Was it on the Xbox One dashboard or on the web? Additionally, can you let us know when you signed up? Keep in mind that it can take up to 30 days to receive your code after signing up.

Keep us posted!

JumpierPuppet80

As i said in my post and the the 2 other reps. I did receive a coucher code and i did enter it in my account. This is why i was quite surprised to receive an email saying i would get billed. An other rep even told me i had 3 months in my account. Yet your
system is convinced i will get billed.

I received the promotion by email.

Misses Quinzel

Hey, JumpierPuppet80! We are unable to assist with any billing issues, especially when it comes to Groove. You should not be charged or receiving these emails while you have the promotional token redeemed. The only case this would happen is if the code was
accidentally redeemed on an account that didn't have the original purchase; this is commonly done when a user signs in to the website with an email they believe to be the one attached to their main account.

If you get charged for Groove, and the
Subscriptions page reflects that change while signed in to this account, then you will need to
contact us via phone or chat for a refund. However, if the Subscription page does not change from the 3 months that the token was for, then your card had been charged on another account and you will still want
to contact support via the link above to find out where that charge was made. Thanks for understanding!

JBB8

I signed up to Groove to take advantage of an offer for an additional 3 months free of charge, after my month free trial and my first billed month, however I am very unhappy that I have now had 2 monthly payments taken but have still not received my
code for the additional 3 months. Can someone please investigate ASAP and supply me with the code. I have spent 45 minutes on an online chat with support to try and resolve this, only to be told at the end that I need to post a message on here for someone
to resolve this for me, so would appreciate someone coming back to me ASAP.

djfreek

Hi,

I signed up for groove music in August as there was a 3 month free. I have now paid for groove for the last 2 months and haven't got my code?.

Please can you advise as this seems like false advertising to me......

Regards

Roger

Got offer for 4 months groove after one month it want to bill me