Got charged twice for a game

Wouter Jansen 94 · Feb 5, 2019

I tried to buy Farming simulator 19 on the xbox store through Ideal. At first the pop-ups got blocked so i thought it wasn't working.

When i saw the block, i opened one of the pop-ups and followed the steps to pay for the game.

When it was completed i got a message:

Your payment is being processed Go back to the Microsoft Store to download your purchase. If you have closed the Microsoft Store, open it, go to the product, and select Buy. The amount is not debited
twice.

So i opened the microsoft store and clicked Buy. Then i checked my bank account, and saw that the game was charged on my normal bank account, and my credit card account.

:)

Julian_

Hi! In this case you have to reach out to Xbox Support in order to get a refund: https://support.xbox.com/contact-us

XBF Leo G

Hello Wouter Jansen 94,

Thank you for posting on the Xbox forums. We recommend utilizing the article entitled, "Request an Xbox digital product or subscription
refund." Be sure to let us know the results!

Smwutches

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

x24hrs2livex

Hey Typhoon Justin, sorry to tell you but the map pack that you bought doesn't transfer between the two consoles. If you had purchased the season pass then it would transfer, but not individual map packs.

x24hrs2livex

Oh I see, you bought an extra class slot. The same still applies for the extra slot I'm afraid.

Got charged twice for a game