Got charged for a FREE game? Refund denied..

Discus and support Got charged for a FREE game? Refund denied.. in XBoX Games and Apps to solve the problem; Hi all, I downloaded a FREE game and then a couple days later, I got charged $16 for it. I asked for a refund but got denied as the game had been... Discussion in 'XBoX Games and Apps' started by brondlempochner, Feb 18, 2022.

  1. Got charged for a FREE game? Refund denied..


    Hi all,

    I downloaded a FREE game and then a couple days later, I got charged $16 for it. I asked for a refund but got denied as the game had been played (obviously would have been played in the meantime...). Unable to contact anyone, or dispute the decision. This is illegal and not right but can't seem to contact ANYONE that can help. What's the go??

    :)
     
    brondlempochner, Feb 18, 2022
    #1
  2. Nursemorph Win User

    Got charged for a FREE game? Refund denied..

    You need to reply to the refund denial email, explaining what happened. Replying to the email escalates it.

    Which game was it? I've never heard of someone being charged for a free game before so am curious as to which one caused it
  3. Katmandude Win User

    Got charged for a FREE game? Refund denied..

    Sorry, Brond here. I've had to use another persons account to answer the question as it seems I'm locked out from this particular question.

    The game is Asphalt 9, a car racing game. It's listed in the free games for Xbox even to this day. After Microsoft denied the refund, the only way I could reply, was to give feedback on the subject. I have had no responses from anyone, so I've had to get my bank to chase it up instead and start an investigation. There is no way I can directly reply to the Xbox case where refund was denied. There is simply no option I could find there.

    I tried to answer you, but it kept saying my account doesn't exist, even though I can log into my Microsoft account naturally anyway, it just won't let me into my own forum question.
  4. Nursemorph Win User

    Got charged for a FREE game? Refund denied..

    Very strange....I've just bought Asphalt 9 from the Store and it was free. The game does offer the possibility of buying things but it is all handled within the game and, far as I can tell, there's no separate DLC you can purchase. I have no clue how you ended up getting charged.

    Regarding the refund, you should have received an email telling you your refund request had been denied and you could then reply to that email to escalate it and add more information. However, I have seen people before say they haven't received the email.

    Not sure how much help it will be but here are the telephone numbers for Microsoft Store Support..just find your country:

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support
  5. Lucas Lauer Win User

    Refund

    Hello, Raoul. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    The Xbox customer service does not handle refund issues. Only the refund team does. If your refund got denied, you can only reply to the email you received about the refund request being denied and ask for another review of it.

    If it is denied one more time, all you can do is to contact your bank or credit card company and dispute the charge.

    I'm really sorry about this and I hope you understand.

    Feel free to ask back any questions you might have.
  6. RandyAU93 Win User

    I did not get a refund and i didnt know there was refunds at the time i thought that was a a new game not a old game

    someone got a full refund and it was past 14 days
    You're free to reply to the e-mail that you got denying your request for a refund, but "someone else got one" is not a reason you should get one. Good luck.
Thema:

Got charged for a FREE game? Refund denied..

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