Got a replacement console, can't find my games

Yeah it's fairly common that the send a replacement console instead of the same console. It makes it faster for you to get the console back. Make sure you're signed into the same account that purchased the games and they she be listed as ready to install
in your library under games and apps.

Great, just received my replacement console as my first got the disc drive error. The replacement shuts off after 2 seconds so I can't use it at all! Not only can I not play games but now I can't use it for apps or anything! Useless.

@Lestat573 I purchased my first Xbox 360 in 2006. I got the RROD in 2010. Xbox support replaced my Xbox without even mentioning a warranty. That's why I can't fathom that they could replace a console but refuse to replace a controller.

If the disc is a game you got at EB Games you can get that replaced there too. As they dealt with the console returns they will know why.

The free game from Microsoft was only if you returned the console to Microsoft for replacement/repair. They can't offer it for returns to a retailer as they have no way of knowing someone did that on their system so people could claim they had the issue
just to claim a free game.

Thanks Xenokai. Got my advance replacement through today and could not find how to do this. The button on the side of the console and the sync button on the controller pressed for 5 seconds sorted it straight away. Cheers!