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Hey there Shadowkiller226,

A few quick things. The Enforcement teams don't use the forums at all and they only communicate through a

Case Review. To clarify, 24 Hour communications suspensions and console suspensions are not reviewable, however you can find more information in these cases through the communication sent by the teams to the email address associated with your Xbox Live
Gamertag. Remember that all suspensions are only enforced when a breach of the Code of Conduct or Terms of Service has happened.

One of the common myths is that people who report another user for no reason will see that person suspended. This is not the case and in fact is subject to action as well for false reports which you can find more information about Enforcement Myths HERE.

If you do get suspended and believe the suspension was in error and you're eligible, you can submit a case review using the steps

HERE, however sometimes you're asked to complete a short questionnaire before you can submit a case review. All of the questions refer to the

Code of Conduct, which you should review prior to filing the review.

The best thing you can do is just follow these three simple steps. 1. Report 2. Block and 3. Ignore. Just ignore anyone who is being a bully to you. It's not worth responding to them, retaliation is no better than the initial contact and is just a susceptible
to enforcement action as the original message. just report and block them and continue on having fun. As long as you follow the Code of Conduct on Xbox Live, you'll never have to worry about a suspension.

Hope that helps!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

If you contact xbox support by going to support.xbox.com/contact-us and give them your gamertag and they can verify ownership of the account they would be able to give you the email associated with that gamertag.

I would do this but it won't let me access anything all i get is a black screen, and it says "signing you in" for about five to ten minutes then it loads into a black screen. I cannot do anything in the mean time.

Hello, thanks for bringing this issue to us!

We are sorry that this issue has come, we suggest clearing out the game cache since it might be a corrupt file causing this error.



How to clear Game Cache on the Xbox One:



Settings

System

Storage

Clear Local Saved Games

Yes and Restart