Got a new Xbox with all access, do I need to cancel the game pass I already had?

No. The new subscription can just be added to what you already have.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can try canceling the subscription and if you're eligible you should see "cancel and refund immediately". Go to https://account.microsoft.com/services.

By the way, if you have for example an active PC Game Pass or Game Pass for Console when you subscribed to Xbox Game Pass Ultimate, the subscription time that you had was already converted, and canceling it will cancel them as well.

hey, i already canceled that subscription and i cant see a refund button at all, i tried everything and i remember i did a refund before on my other pc with different account on it but i dont remember how, i need that money

Hello Mateus, I could be doing better how are you, I tried doing these steps but when i got to the cancel subscription part it just says 'We can’t cancel your subscription" "You've already paid for your Xbox Game Pass for PC subscription".

Also, if you purchase Game Pass first, then it would be converted to Ultimate and if you cancel ultimate, you would lose your Game Pass subscription. So if you do cancel Ultimate, do it first before you downgrade to just Game Pass.

Which subscription are you downgrading to, is it Xbox Game Pass, PC Game Pass, or Game Pass Core?

If Game Pass Core, you will only have access to just over 30 games that are part of the Game Pass catalogue, and online multiplayer.

If Xbox Game Pass, you will have access to all the Game Pass games on the Xbox Console, and no online multiplayer.

If PC Game Pass, then you will have access to all the Game Pass games on the PC including EA Play, and online multiplayer.

you do need a form of Game Pass to play online, and more importantly, you're already paying for that Game Pass as part of the all access deal