Got a new router, now xbox saying different security protocols than my router. I reset my...

Hi Kris. My name is Kyle and I'm an independent advisor.

I'm sorry you are experiencing issues connecting your Xbox to your new router. This error usually means your router is using an unsupported protocol, such as WPA3.

Please contact your internet provider for help with reconfiguring your router. It would need to be changed to WPA2/3 or just WPA2 in this case.

I'm getting the message on my XBOX1 "Your security protocol won't work"

This console supports WPA/WPA@ (personal)< WPA2 (personal), and WEP network security protocols, but your router is using something else. You'll need to change your router's configuration.

The router/ motem says right on it that it is WPA2-personal

It connected okay when we first got the XBOX but now it wont anymore. The motem or router I don't know what you call it is an Actiontec PK5000 with Quest. Please help!!!

You will have to look up your router's model number online for steps on how to access the web settings through your browser (typically). There's that, and a default username and password (if one hasn't been configured yet).

The best security protocol to use for Wifi is WPA2-PSK (AES).

Many campuses block gaming consoles from connecting.
Connect your console to a PC via a bridged connection, and then just connect the PC to the internet.

The reason this works is because your Xbox is using your PC as a proxy to connect to the LAN. Basically, all the router sees is your PC connecting, even though it is your Xbox using the internet.

Hey there keemojohnson!

If you haven't already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you've tried so far. That way we can tailor our support specifically to you!