Got a name change, and changed my name. Money taken but my name has not been changed.

Discus and support Got a name change, and changed my name. Money taken but my name has not been changed. in XBoX Accessibility to solve the problem; So my gamertag is , I bought a name change to change it to nce. Looking at my bank and order history my money has been taken, but my name hasn’t been... Discussion in 'XBoX Accessibility' started by Viobra, Mar 11, 2022.

  1. Viobra
    Viobra Guest

    Got a name change, and changed my name. Money taken but my name has not been changed.


    So my gamertag is , I bought a name change to change it to nce. Looking at my bank and order history my money has been taken, but my name hasn’t been changed. Even restarted my console and no change still. Any help?

    :)
     
    Viobra, Mar 11, 2022
    #1
  2. Tyzin_125 Win User

    Got a name change, and changed my name. Money taken but my name has not been changed.

    I had the same problem. I redeemed a $15 code and went to change my name and when it showed what my name was going to look like, it didn’t show anything. I don’t know what happened but I’m really upset that I wasted $10 on nothing.
  3. ShirxL Win User

    Got a name change, and changed my name. Money taken but my name has not been changed.

    Yeah I bought the name charge, but it didn’t change and gave me an error. So I retried changing gamertag and it just changed to the one I wanted. So what I’m guessing happened was I bought the name change, it gave me an error but it basically allowed me to keep the name charge and let me change it using that charge I had bought.
  4. ShirxL Win User

    Got a name change, and changed my name. Money taken but my name has not been changed.

    Nevermind, It let me change it for free anyway. My bad, it got bugged out.
  5. Ricardo Lechuga Win User

    Got a name change, and changed my name. Money taken but my name has not been changed.

    Hi Viobra! My name is Ricardo an independent advisor ready to help you with this situation!

    Sorry I don't understand, you got charged or was for free? Finally the gamertag was changed ?
  6. ngocphi Win User

    My name got changed

    you are going to have to file a case review at https://enforcement.xbox.com
Thema:

Got a name change, and changed my name. Money taken but my name has not been changed.

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