Got a $31 charge, AFTER my normal Gamepass charge

Gabe Bennett · Sep 16, 2022

So I got my normal “pos transaction Microsoft Ultimate” for $15.89. And another charge after that says “ATM FEE Microsoft Ultimate” for $31 and im just REALLY curious as to what that is.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Gabe

Please answer the following questions to assist you properly:

Did you not remember to have any past due balance in your account?

So, in total you was charged ~$47? or $31 in total?

This charge appears in your Microsoft account order history or not at all?

https://account.microsoft.com/billing/orders

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Please follow this guide as well to investigate this charge:

https://support.microsoft.com/en-us/account-bil...

JosefLBohorquez

Well, I don't think so. You can try contacting them to see what means exactly ATM FEE MICROSOFT ULTIMATE. I tried looking for similar threads yesterday. But I couldn't find something helpful :c

Gabe Bennett

Then its somebody from microsoft if its an atm fee right?

JosefLBohorquez

That's really odd... In case you have more than one email address. Did you checked on each one?

If yes and nothing is there. It seems that someone is using your payment method

Gabe Bennett

I had no past due balance. My card monthly recurring the game pass for $15.89 under “pos transaction MICROSOFT.ULTIMATE” that one is normal. I got a $31 dollar “ATM FEE MICROSOFT.ULTIMATE” that isnt even showing up on my microsoft account? I did not make a purchase for that amount. And the game pass transaction and the fraudulent one are separate. But yes in total about $47 dollars for one month of game pass.

Got a $31 charge, AFTER my normal Gamepass charge