Good old compliance lock

NathanJackson4 · Jul 25, 2020

Dear Microsoft,

As with many of the other posts i have been victim of compliance lock. I am on day 12.

Ill skip to the end...i have done the form.

Contacted support multiple times. Answered all the questions to have them say can't help you. Compliance is controlled by an AI type script or algorithm....based on the rest of the post related to compliance lock I would remind Microsoft that pure AI and
scripting is not always the best....please see how well TAY the chat bot worked out for all 16 hours of its life.

Mind you, you are still billing me for services I can't access and I have invested $100's if not $1000's in digital games that won't be recovered.

I understand there is NO human intervention possible at all.

So my ultimate question is...what do you call an infinite loop of disappointment that ends with my account being locked forever. If I want to recover anything "locked" from this account (posting from a different account) I have to re buy things I have already
purchased.

Microsoft controls the locking.

Microsoft has no way to unlock it by human intervention, forcing me to spend more money with them.

Bing says =

scam

[skam]

NOUN

informal

a dishonest scheme; a fraud.
"an insurance scam" "a software scam"

:)

HannahT_11

Same thing happened with me. I have been waiting 3 months with no reply. I have lost over £1000 worth of games, digital downloads and 10 years of achievements etc from my xbox account.

There is no contact, they promise 24 hour response I’m still waiting.

XBF - Hayabusa

I understand.

We strive to ensure these forums are a place where you can have your questions answered and support our customers. In absence of an answer, we're going to close this thread. If you have additional questions, please open another thread.

Regards,

Hayabusa

XBF - Hayabusa

Hi Gregg1234567,

I sympathize with your issue, but I see that you have reached out several times and have been contacted through internal support previously. If they could not help you with a solution, there is nothing we can do on here. All we can do is guide you to the Account Reinstatement form.

We can only assist you with following the process of recovering your account. In your situation, we apologize but there is nothing we can do.

Warm Regards

Hayabusa

Aidan Klepz

Hello! the link you sent doesnt work for me! Is it possible if you can resend it?

Katelyn C

To be honest i’m not sure if it was a permanent suspension or not but i know it was not a ban i was still able to appeal it yet i haven’t heard anything from them yet and it’s been a week or so. i can’t even log into it to ask questions or get support to see why i my suspension was put on me

Good old compliance lock