Good morning, I request help

You would need to contact billing support at support.xbox.com/contact-us

If simply want to cancel your subscription you can do so at account.microsoft.com under the subscriptions tab.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Shamzz345, by your description if you have two account balance information showing in your Microsoft account but both are in dollars, that means one must be US dollars and one is probably Canadian dollars, the system makes that distinction with Gift Cards.

Try to check in the purchase description of the card you bought from Amazon which region the Gift Card you bought belongs to.

Paid for what? It's not clear what your problem is.

Hi,

Good Morning

The option to request a refund in Purchase History does not appear.

could you please help me?

Good morning. In this time not information for youre request. Pending in the future for youre request.