Gold Subscription Trouble

So we use our Xbox all of the time and purchase games and movies so it not uncommon to see charges to our account. However, we have not made any purchases in some time so I caught a charge I had never noticed before and after finally tracking it down I found
out that I had been paying for a Live Gold Membership for sometime without my knowledge. I canceled the subscription and contacted customer support to see if at any chance I could get a refund for a service I was paying for but never used. I did not get any
email notifications because my email set up for the Xbox is only used for sign in purposes and most purchases are done through my husbands account so that is where we get notifications which is one this last one caught our attention finally. After discussing
this with Reiner at Customer Support (who was awesome by the way) found out that there was nothing to be done about getting a refund because your system wouldn't allow it, even for the very last charge which was pending in my account until this morning. There
is something wrong with that, simply put. I would love all my money back but as I can imagine it was user error at some point that is obviously off base but at least the most recent ones should be workable! I would love your feedback on this to see if there
is anything that can be changed about this policy to give more power to your customer service reps to be able to help in certain situations instead of leaving them with their hands tied. Thank you.

:)

 

xbox taking money

Or save yourself the trouble of calling in, by going here:
http://support.xbox.com/en-US/billing-and-subscriptions/subscription-management/cancel-xbox-live-gold-subscription

 

1 year Xbox Live Gold - $36

xbox live 12 months gold subscription card gold pl eu us for 33$ (PL/EU/US)
Xbox Live - Buy 12 Months GOLD Subscription Card (Global)