gold subscription problem

StemmedTomato74 · Dec 27, 2015

I bought a 12 month gold card in July and just recently bought a Xbox One. I signed into it with my Microsoft account, it made me make a new profile instead of me having the one from the 360. Where do you find out if you still have gold subscription because
every where i go it wants me to buy a gold subscription?

:)

Steph_Corner · Dec 27, 2015

Gold Subscription Problem

CaioBlah please call xbox customer support at 18004myxbox so they can access your account and check over to see if your account is still on the auto renewal from your credit card my did that when I got a new card it was locked in on the old card so when
I redeem my prepaid code it was showing as suspended but locked my prepaid code in as well.. so the agents at xbox customer support went in and cleared my balance and returned my prepaid code and I redeem the code again and it work they were great help!

WPAK · Dec 27, 2015

Gold Subscription Problem

Hi there,

sometimes it can take some time before a subscription is processed to all server instances etc, you could try running the network test on the console, that will sometimes refresh the subscription status on the console.

It does show on your gamercard in the forums that you are Gold.

If it still isn't working now then please follow the steps mentioned and contact Xbox Support via
support.xbox.com/contact-us (since Phone numbers are different per country)

{Parity} · Dec 27, 2015

You should be able to sign in to your xbox one with the credentials you used on your 360. After doing that your XBOX live subscription should be available.

IanCeazar2006

Hello CaioBlah,

For your concern, your current subscription needs to expire first before you can purchase the Xbox Live Gold subscription (either discounted or full price).

CaioBlah

Thanks guys! The problem was solved by itself in about 6 days after I posted here. Unfortunately lost the promo but I believe it will come back in some months. Thanks again for the answers!

WPAK

Hi there,

sometimes it can take some time before a subscription is processed to all server instances etc, you could try running the network test on the console, that will sometimes refresh the subscription status on the console.

It does show on your gamercard in the forums that you are Gold.

If it still isn't working now then please follow the steps mentioned and contact Xbox Support via
support.xbox.com/contact-us (since Phone numbers are different per country)

Steph_Corner

CaioBlah please call xbox customer support at 18004myxbox so they can access your account and check over to see if your account is still on the auto renewal from your credit card my did that when I got a new card it was locked in on the old card so when
I redeem my prepaid code it was showing as suspended but locked my prepaid code in as well.. so the agents at xbox customer support went in and cleared my balance and returned my prepaid code and I redeem the code again and it work they were great help!

{Parity}

You should be able to sign in to your xbox one with the credentials you used on your 360. After doing that your XBOX live subscription should be available.

gold subscription problem