Gold status does not work after migration

sergeevalexand · Dec 19, 2015

Hi,

Could You please check why my gold status is not working for my Xbox One.

It looks like there is problem with migration.

I live not in Russia, but I want to keep Russian language, since I am native Russian and want to enjoy games 100%.

This why i keep my regioin RU, since i can choose language RU only for Region RU.

So, I've start gold subscription and it worked for week or two, but now i cannot use it, whenewer i do - change region, delete account etc.

Thx

Alex

:)

Mister Ohnaka · Dec 19, 2015

Gold Family Member status after migration

Hi Chrism,

Here is our Xbox LIVE Wishlist/Feedback forum.

FreeGames4LIVE · Dec 19, 2015

Gold Family Member status after migration

I don't think that MSFT has actuallyy converted the Gold Family packs to individual accounts yet, despite their initial messages stating it would happen in August. I don't know if they changed their mind or if it has just been delayed with the updates needed
for xbox.com due to the points conversion. As it stands now, the only way to add additional time to your subscription would be to remove yourself from the plan, add the time to your profile, wait the required 5 days, and then get yourself added back to the
Gold Family pack. If you are the primary acount in the family pack, you cannot do this with your profile. Of course, we have no idea when MSFT will actually convert the memberships, so you might get left in the cold if they convert the accounts, so it may
be best just to wait.

onyxishere · Dec 20, 2015

Sorry to hear it. Unfortunately we cannot assist with account issues. You'll need to call phone support.

The number for Russian support is as follows:

Phone: +7 (499) 922 87 07 (Moscow)

8 (10 800) 81 044 205 (free call from fixed phones).

onyxishere

Sorry to hear it. Unfortunately we cannot assist with account issues. You'll need to call phone support.

The number for Russian support is as follows:

Phone: +7 (499) 922 87 07 (Moscow)

8 (10 800) 81 044 205 (free call from fixed phones).

Mister Ohnaka

Hi Chrism,

Here is our Xbox LIVE Wishlist/Feedback forum.

FreeGames4LIVE

I don't think that MSFT has actuallyy converted the Gold Family packs to individual accounts yet, despite their initial messages stating it would happen in August. I don't know if they changed their mind or if it has just been delayed with the updates needed
for xbox.com due to the points conversion. As it stands now, the only way to add additional time to your subscription would be to remove yourself from the plan, add the time to your profile, wait the required 5 days, and then get yourself added back to the
Gold Family pack. If you are the primary acount in the family pack, you cannot do this with your profile. Of course, we have no idea when MSFT will actually convert the memberships, so you might get left in the cold if they convert the accounts, so it may
be best just to wait.

Mister Ohnaka

Hi cmveas,

The Family Pack sunset is happening over a period of time in waves. I don't have a date for you, but *soon*.

cmveas

Hey Official Support! I was wondering....When are we going to get our family accounts turned into individual pack. It`s not like we asked for this change and it's kinda affecting us. For example as a family member I cannot change my region and since I dont
have the same region I live in, I cannot download my free gold games....

Gold status does not work after migration