gold live subscription was renewed by redeemed code but cannot play online (please help!)

Hello Fabrício Palhano Abreu,

Thank you for your post. If you purchase an Xbox Live Gold subscription code from a retailer, you can redeem it on your Xbox or online. To do so, please visit the following page:

Troubleshoot gift card and code issues.

I hope this helps.

Hello MyWorldInkTats!

I have some solutions that might help you out:

Important changes for Xbox Live customers who purchase digital codes from the Microsoft Store or other third-party resellers:

• To ensure that pricing for the Xbox Live Gold subscription service reflects the local market economies, all Xbox Live Gold subscription cards will now only be redeemable in the country purchased and cannot be redeemed in any other country.
• If you’re purchasing an Xbox Live Gold subscription card online, we strongly recommend that you purchase the card from the country that you live in to avoid potential issues. This includes purchases from third-party online resellers who advertise lower-priced
  codes than retail value

"If you encounter an error message stating that the code is not redeemable in your country, contact the local or online retailer from whom you made the purchase to obtain a correct subscription card.
Refund/replacement policies may vary by retailer".

For more help about Xbox Live subscriptions: https://support.xbox.com/en-US/bill...ur-xbox-subscription-is-valid-in-your-country

Hi there, so was the code for MS currency or was it an Xbox Live Gold subscription? Please note that you cannot use currency added to your account to buy gold subscriptions.

Have you tried redeeming on the console itself? Steps here:
support.xbox.com/.../redeem-prepaid-codes

I believe you can also try at the following link, scroll to the bottom and select 'redeem gift card'
commerce.microsoft.com

"Looks like you need to renew gold" is a message that appears when your Xbox Live Gold subscription has expired or is about to expire. Minecraft Bedrock Edition requires an active Xbox Live Gold subscription to play online multiplayer with other players.

To continue playing Minecraft bedrock on your PC, you will need to renew your Xbox Live Gold subscription. You can do this by visiting the Xbox website or using the Xbox app on your PC. Once you have renewed your subscription, sign in to your Xbox Live account within the Minecraft game to enable online multiplayer and remove the renewal prompt.

Since you mentioned that you have purchased an Xbox Live Card for $10.00, please allow me to inform you that this possibly a redeemable code. Therefore, this gold subscription would not renew unless what you have paid for is a recurring subscription via
http://xbox.com website.