Gold Games nicht umsonst sondern wurde mir berechnet. Und nun? [Translation-Gold Games not...

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Hi endlichpost,

The refund form link provided by the Ambassador is not available in all regions and that link will take you to the US Xbox support page. Unless you live in the US, that link will not work for you.

If the form is not available in your region, then you will need to contact customer support to assist you with a refund and they can also go over your account Gold subscription to see why you were charged to begin with. Try the following steps to get in
contact with a customer support agent:

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select request a call from support if available or there should be a number for you to call

I hope customer support can help you with your request.

Abend. Ich hab ein xbox live gold abo aber kann z.B. im Marktplatz nichts einkaufen. bei mir kommt dann die genannte fehlermeldung.

Was nun?

Ich habe schon Guthaben auf mein Account gehabt und davon habe ich mir Xbox live Gold gekauft aber nicht bekommen und habe auf mein Account geguckt ob noch mein Geld drauf war war es aber nicht mehr

-------

[Mod Translation - I already had credits on my account and from that I bought Xbox live gold but didn't get it and looked at my account if my money was still on it but it wasn't anymore ]

Ich habe nun mit dem Support geredet und ich bin im Programm dabei jedoch muss ich es akzeptieren und diese Meldung bekomm ich nicht. Was kann ich nun tun?könntet ihr mir da weiter helfen ?

[Translation-

I talked a
support now and
I am in
the program but
I have to accept
it and I do
not get this
message. What can
I do now?
you could help
me out here?]