Gold / Game share problem

TonyRowsell · Jan 22, 2019

hi all, hope u can help..

we have 2 xbox ones in the house, we pay for gold live on my sons in his room,also set as home xbox..which enabled downstair to get live, we also share games to each other.. i downloaded dayz which he can play upstairs.he downloaded blackops 4 upstairs
that i could play. but last 3 or days i cant play online as say i dont have gold also cant play his games says i need enter the disc..signed in on both accounts, we have also tried swaping home xbox status but no fix.. any ideas

:)

LegoNinja187

Just make sure that your son does still have gold and hasn't changed his home Xbox.

Smwutches

hi thanks for prompt reply..

ok we have removed both accounts from both xbox's..

1/ started on downstairs, added my sons account(live) then added my account, set as home xbox

2/ loaded up black op 4 on my account. son owns the game, it loaded. thought we was winning..

3/ went upstairs, added my account, then sons, set as home.. dayz didnt work?

4/ went back downstairs now bo4 doesnt work on my account.. only got 1 home switch left..

this was all working fine for months.. so frustrating

On steps 2 and 4, which accounts did you use to set the Home console? Step 2 should be your son and step 4 should be yours.

Whitey Black

Xbox Live Status

https://support.xbox.com/en-US/xbox-live-status?xr=shellnav

check status on the link provided and you can ask for notifications when server is fixed

apparently there a few problem in the server Microsoft staff is working on the fix off this problem

ChiefJoboo

Before we troubleshoot this there is a service outage going on at the moment that may be causing this and also, gold sharing does not share to backwards compatible xbox 360 titles on xbox one.

http://support.xbox.com/xbox-live-status

--------------------

On the account that has the gold please go to
https://account.microsoft.com/services/ to verify it has gold.

Once you see it has gold please make sure that account is set as the My Home Xbox account on the console that it's being shared with.

Please remove and redownload your accounts:
http://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one And before you redownload it please turn off your console and unplug it for 30 seconds.

If that does not fix it please contact xbox support in a live chat to have them to take a look the account that has gold for you here:
http://support.xbox.com/contact-us

TonyRowsell

thanks for reply i did wonder if it was the outage that was causing my error, but my share error has been 3 days now,

i have also tried xbox support chat but just sends in a loop, so frustrating..

thinking about giving them a call tomorrow in UK

Gold / Game share problem