Gold Dust Mission NOT giving my reward CHECK the Proofs

xXJMXxdLC · Apr 18, 2018

As I stated in my previous post I already completed all the requirements to complete the Gold Dust mission and I didn't received my gems, CHECK the pictures, I already played more than 10 hours in March, February and April

MARCH GAME WITH GOLD: Trials of the Blood dragon, go and check when was the last time I played that game, you will find that it was on march like you can see in the achievements date, and I think 14 hours are more than 10 hours right? so enough to complete
the March Game With Gold

February Game With Gold: Assassins Creed India, I played it for more than 17 hours

I didnt post The Witness because it doesnt show how many hours I played it but Im sure that I already played it more than 10 hours too

So answer clearly why it isnt tracking my mission as completed? Give a good customer service instead of just giving a rude response and locking the thread without further explanation, that isnt something someone would expect from a big company as Microsoft.

:)

theunit1982 · Apr 18, 2018

Gold Dust Mission

Thanks for looking into this, I just wanted to check if this was resolved yet? Is this not going to have a knock on effect with the next stage of this reward (e.g., playing the games for 10 hours for 6 months consecutively etc)

jambas · Apr 18, 2018

gold dust

when will you give my 100 perk points for completing the gold dust ?

you have the proofs i want this solved so i can choose my things while you have them because i want nothing to do with microsoft rewards but you are just trying to make this hard

xXJMXxdLC · Apr 19, 2018

Still waiting for a fix to this

XBLRewards8 · Apr 19, 2018

Hello xXJMXxdLC,

We have escalated this issue to another team to investigate. Apologies for the inconvenience.

xXJMXxdLC · Apr 25, 2018

A week after and I didn't received my gems, what is taking so long, I already completed the missions and the proofs are there, the staff can check it easily by just going to my accounts stats and check the dates and time I played each GWG game.

XBLRewards8 · Nov 3, 2018

Hello xXJMXxdLC,

Apologies for the delay. Our team identified an edge case that was affecting some user's tracking, due to the number of days in February and December causing an error. We are now manually adjusting your account as they work on this issue. You should see
the change in the next 96 hours. Again, apologies for the delay.

theunit1982

Thanks for looking into this, I just wanted to check if this was resolved yet? Is this not going to have a knock on effect with the next stage of this reward (e.g., playing the games for 10 hours for 6 months consecutively etc)

XBLRewards8

Hello theunit1982,

Thanks for your detailed report. Using these details, we were able to narrow down a possible issue tracking your time in Assassin's Creed Chronicles: India. Currently, your play time in late February is not accurately progressing this challenge, causing
the challenge to not complete. We have escalated this issue to another team to investigate. Once they can confirm a resolution for this issue, and we can confirm a Rewarding of Gems, we will update this thread. Apologies for the inconvenience.

jambas

you want me to send you a video with the proof? it seems that the picture isnt enough proof

SnakierIce55222

what the hell is going on over there ? i contacted you long after your missions ended , i sent you teh proofs and still you didnt solve the problem and gave me my points

XBLRewards8

Hey theunit1982,

Sorry for the delay. We received word earlier this week from our other team working on this issue that the problem had been resolved, but we did not see your MyChallenge complete immediately after the resolution was deployed. We see that the resolution from
our other team has finished updating and calculating your progress, and this MyChallenge is now awaiting you to claim it on your MyRewards page!

Regarding your question about a potential "knock-on" effect where this issue cascades into your following months and negatively impacts your progress going forward, this should not be an issue. The fix that was deployed was a complete
refresh of tracking your progress towards this MyChallenge, so any delays or errors caused by the issue would not continue going forward on your following month's progress. Again, we apologize for any inconvenience. Thank you for your patience!

Gold Dust Mission NOT giving my reward CHECK the Proofs