Going to account.xbox.com redirects me to support.xbox.com (family online safety)

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens, it means you're on a child account. Microsoft considers all accounts below 21 years as child accounts and the privacy settings page in inaccessible for them by default.

To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

https://support.xbox.com/en-US/help/family-onli...

That didn't work it just redirected me here:https://support.xbox.com/en-US/help/family-online-safety/online-safety/manage-app-privacy-settings-xbox-one

Are you redirected to this page?

Hi Mark, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

It may mean that you're under a family group. If you were redirected to a support page, please sign in to https://account.microsoft.com/family and check if there is an organizer account linked to your account then ask the organizer account to sign in to https://account.xbox.com/settings to manage your settings.

For your reference, you can check this link: https://support.xbox.com/en-US/help/family-onli...

Yes, reinstalling the game is worth a shot but to clarify, when you go to this page https://account.xbox.com/en-US/Settings , are you being router here https://support.xbox.com/en-US/help/family-onli... ?