Gmail, email, password and phone number all been hacked and changed do i have any hope?

LK (minerboylk) · Mar 4, 2025

Hello, seemingly over night someone has hacked into my microsoft account, They changed my linked email so when i try to sign in it says ''That microsoft account doesn't exist'' my password and also unlinked my phone number.

I've tried signing over and over, contacting microsoft and even called the UK help line number and nothing, ive watched hours of youtube videos and been tryna sort this for the last 7 hours.

I have about 8+ years of proof that the microsoft account is mine that being emails and messages about the account, my microsoft is linked to my xbox live (which is also signed out) but that has my name and bank card all linked, the email i used was (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

Im just so lost for ideas and would have thought that microsoft would of been able to sort or fix this sooner.

Thank you

:)

SweetMonet

Hello, LK! I'm sorry to hear about the issues with your account.

I understand this may seem urgent and alarming, please note that the account recovery process is fully automated and cannot be bypassed by anyone on the Microsoft team.

The only way to recover your account is by submitting the recovery form online. Please refer to this link for guidance:

https://support.microsoft.com/en-us/account-bil...

You may use this form too: https://account.live.com/acsr

For Hacked or Compromised account:

https://support.microsoft.com/en-us/account-bil...

Here's another support link to help you keep your Microsoft account safe and secure:

https://support.microsoft.com/en-us/account-bil...

Thank you!

Szymon Pawłów

Welp i dont know any of that because it has been hacked and the email has been changed and i didnt have a phone number connected to it

ApsidalBog1860

My son's account has been hacked too. I'm getting the run around from Microsoft. They help me reset the password only to find out that the hacker has changed my email contact and the phone number associated with the account. I've tried doing the option where
u don't have access to any of these, and it says that I'm not allowed to do that at this time.

KLOWN4LIFE

Have you tried the steps in https://support.microsoft.com/en-us/help/12407/microsoft-account-change-email-phone-number

I have only had Gmail email addresses and never had a problem logging in or changing my emails on my account https://account.microsoft.com/profile/

Hope this helps

juan van

The phishing issues is a Customer problem - you, in theory, provided these yahoo's the info they needed to do all this to your account. Granted xbl should have a facebook system where you can not login to a new system unless you enter a passcode sent to
your cell phone number on file. But this would not work in all Countries.

But then again your bank does not do that yet either...

If $ has been charged to your CC please contact your bank and have the charges refunded and the CC info changed.

Other then that - only use your Login information on xbox.com - if your email has been compromised change the password on that as well. Since you PS3 was hacked, you should have changed Every password you have on all websites that used the same email and/or
password.

Gmail, email, password and phone number all been hacked and changed do i have any hope?