Glitchy Xbox controller during remote play.

Hello jameson knott,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue with the controllers used during remote play where some of the buttons do not function correctly. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Does joysticks and triggers buttons work when using remote on other devices?

2. What type of controllers are you using? Can you provide make and model?

3. Have you tried connecting the connecting to other devices like through Windows Pc or Xbox console and no issues with the button function

It is possible that the type of controller does not fully support some of the functions of the button during remote play and cloud gaming. When playing Xbox games with cloud gaming and remote play, we recommend using an Xbox Wireless Controller connected via Bluetooth or USB cable. Many other types of wired and Bluetooth controllers can also work for cloud gaming. Controllers that are identified as Official Xbox and Designed for Xbox are optimized for the best cloud gaming experienceand remote play. Verified controllers will work for remote play and cloud gaming but may be less optimal.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

According tho Xbox Support on twitter there is no way to open a DVD/Blu Ray menu during playback using the Media Remote, suggestion was to use the XB1 controller for this functionality. Which, funny enough, is exactly why I bought the media remote so that
I don't have to use the XB1 controller for controlling my media.

Sounds like they are working on a solution.

I'm experiencing the same thing. This didn't break for me until I updated my Xbox S console. The media remote lights up when you touch/move it, so I know it works -- and the Xbox Controller works - but the remote won't work with the console. Again, this
happened during the most recent Xbox update.

Yes, I agree. This is similar like remote play (app is the same). In the old xbox companion app for remote play you can use 4 controllers to remote play but unfortunally we canot use old xbox companion app with xbox series.

It works,but it's glitchy if it's stuck like the op said,restart your whole xbox than go back into dead rising 3 and it should work,but if you close it at any point you risk it doing it again,it also happens sometimes during its use as well,I've done many
missions with it but it's glitchy and this is the only get around I've found