Glen rue or any moderator help needed for compliance lock

Hello Mel, I have been through this many times with support agents. They wont be able to provide me with the help I need. I mainly need someone in the compliance lock department specifically to help me. I made this post in hopes that someone who has connections with an employee there can help me fulfill my requests regarding assistance with the compliance lock.

Thank you!

You're welcome, Alex.Mo. I'll try to address each of your answers.

1) This is a bit confusing. If you can log-in to the account, then the compliance lock process should not be something you need to do. So, just to be clear if you visit https://account.microsoft.com/ on another device and attempt to log in to your account, are you seeing the actual compliance lock message like in the photo below? Just to be clear it needs to be a device different from the one you are using right now.

CLICK HERE FOR PHOTO

2) As long as it's a working and still active there's no need for me to know the email address. Although I should point out that I do not have any special tool on my end to see your account activity. That is not something we here in the community have.

3) I need a photo of the last two response that you received after you went through the compliance lock website. The replies you got will provide more context for this issue.

Sincerely,

Glenn

Hello Glenn,

1) I can login currently. I have the password and security information for my account as i updated everything through the ACSR form. Also i don’t have an “exact” date that i last logged into my account because i only used my account for minecraft and it always remained logged in on my pc. But the day i last had full access to my account was June 19th, 2023.

2) Yes i get those options. There is only an option for an email and it’s my email that i updated with the ACSR form. Just my secure email address and no phone number. I can provide that email address in private if needed as well as any security codes you send to it. I’m sure you’re able to see on your end that i am able to receive codes to the email through my frequent logins as checks to see if my account has been unlocked or if there has been an update.

3) When i visit the compliance lock website on any of my devices, i just get directed to the form to submit a reinstatement request to be reviewed by the team but they keep giving me unhelpful responses that lack communication and resolution.

Thank you for your help Glenn. I look forward to getting this resolved with you. I have high hopes for working with a professional like you. : )

Hello Glenn,

Are you able to provide me with an update on this?

Thanks!

Hello Glenn,

1) Sorry for the confusion. Yes, i still get the compliance lock message upon every attempt to log in. See Image:





2) My main goal is hoping that you can discuss the situation within the CDOC department or the compliance lock team to get them to lift the lock.

3) Here are two cases/responses i received from my latest cases with the CDOC department/compliance lock team: