Gilded Hunter Pack says claimed but didn’t

Hi! My name is Ben a fellow member in the community and hope you are doing well!

With regards to this issue, there is a similar post in one of the community forum link for reference https://answers.microsoft.com/en-us/xbox/forum/...

On this case, just like on the forum above I also suggest to check whether you used the right account to redeem it. You may follow the steps on the link or go to your accounts order history page at https://account.microsoft.com/billing/orders page.

If the Gilded Hunter Pack is showing in the list and on the right account, next thing to try is to remove and add your Xbox profile. Make sure to remember the email address you used for your gamertag first, then you may remove and add it by following the steps on this page https://support.xbox.com/en-US/help/account-pro...

In case you still haven't receive it within 24 hours, what I can suggest as a fellow gamer is to try contacting Epic Games to report the missing item specially if it is showing as redeemed on your account now so they can check and see if it can be credited to your Epic account directly.

I hope the information helps somehow. But feel free to post back if you have further questions and we will try with the best of our knowledge to assist.

Kind regards,

Ben

I'm sorry to hear that you didn't receive the Rocket League gear after claiming all three items included in the Gilded Hunter pack. Here are a few steps you can take to try to resolve this issue:

1. Make sure that you have linked your Xbox and Epic accounts correctly. You can check this by logging in to both accounts separately and making sure that they are connected on the Epic Games website.

2. Try restarting your Xbox Series S console and launching Rocket League again to see if the content appears.

3. If you still don't see the Rocket League gear, contact Xbox or Epic Games customer support for assistance. They may be able to help you troubleshoot the issue or provide you with the missing content.

I click on the ‘Claim for another account’ and I get “After completing setup, add another account and claim Fortnite Gilded Hunter Pack, On the new account go to Account>Profile>Included with this Xbox console to claim”

Again if your comment were true I would’n be given this instructions right?

The thing is that I follow them but still cannot see the packs in my son’s account.

i claimed the gilded hunter pack on the wrong Xbox account and didn't realize i did at the time so i made my account after because it was on my parents account but it didn't claim for me so i didn't get the items on my account but got them on my parents account and i would like to transfer it to my xbox account

Hello Logan, sorry to hear you're having trouble with your content.

What you can do to access it is follow the instructions below.

Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.

or

Press the Xbox button  to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.