Gifted game sent to wrong email address

Discus and support Gifted game sent to wrong email address in XBoX Games and Apps to solve the problem; A friend has 2 Microsoft related email addresses - one for his mail and one for his Xbox account. I have gifted him an Xbox game via the Store, but... Discussion in 'XBoX Games and Apps' started by toasterjon, Nov 10, 2020.

  1. toasterjon
    toasterjon Guest

    Gifted game sent to wrong email address


    A friend has 2 Microsoft related email addresses - one for his mail and one for his Xbox account.

    I have gifted him an Xbox game via the Store, but sent it to the wrong email address meaning that he cannot redeem the code. Is there a way of amending the destination email or linking his second email to his account so he can access the new title, but doesn't
    lose access to any other purchases he's made with his usual Xbox account?

    :)
     
    toasterjon, Nov 10, 2020
    #1
  2. GMS1stLDYCannon Win User

    Gifted game sent to wrong email address

    Hello sorry you are experiencing this. It is always best to double check emails before sending gifts to people. The best thing in this situation would be to call and speak with a live representative through XBox to see if they can possibly help. I really
    dont think its a refund option available for this sorry.
  3. DanM123 Win User

    Accidentally sent a gift to the wrong email address

    That would normally work but microsoft support is automated.
  4. Mister Beep Win User

    Gift code sent to wrong email address

    Hey there,

    For assistance with purchases, we recommend reaching out to our chat or phone support team through our
    Contact Us page to see what can be done. We are unable to guarantee that the order can be canceled since the code was sent to a different email address, but please be sure to reach out
    to see what can be done.

    Thanks for posting.
  5. XBF Ezra G Win User

    Accidentally sent a gift to the wrong email address

    Hi DanM123,

    Thank you for your post. If you've sent a gift to the wrong e-mail address, please submit a

    Refund Request     to get in contact with a refund agent to have the gift refunded so you can send it to the correct e-mail.

    I hope this helps.
  6. petertoledo Win User

    Accidentally sent a gift to the wrong email address

    Im not sure if there is anything you can do as i have never heard of someone having this issue. Try to contact the support team to see if they can help you.
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Gifted game sent to wrong email address

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