Gifted game didn’t go through

Hello, Jimmy U. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you go to your Microsoft account order history and check if a transaction for this gift is listed with the status “completed”?

https://account.microsoft.com/billing/orders

If that's correct, you could try sharing the redeemable code with your friend by clicking on the “view code” option.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll remain attentive to your comments.

Regards,

Arturo.

Hi Alejandro, my name is Jhon, and will be a pleasure help you

I have been investigating recently and apparently several users who purchased several gift cards have only been recognized with one and apparently it is with several games, this suggests that it is a problem with Microsoft services, the best thing I can recommend is that they report the mistake. .

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

We cannot deal with these types of problems here, the best thing I can recommend if your problem persists is to contact support directly.

https://support.xbox.com/contact-us

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

Hi Alejandro, my name is Jhon, and will be a pleasure help you

To help you better, where did you buy your gift cards?

best regards, Jhon

Check the transacrion at http://account.microsoft.com It should list the code there.

I bought apex coins for the game apex legends and it didn’t go through