Gifted a game, money was accepted, but my friend didn't receive the game

Discus and support Gifted a game, money was accepted, but my friend didn't receive the game in XBoX Games and Apps to solve the problem; I recently gifted the Call of Duty: Infinite Warfare Digital Deluxe Edition to my friend for about $42, after tax and given that is was on sale.... Discussion in 'XBoX Games and Apps' started by HumaneCoast485, Oct 15, 2022.

  1. Gifted a game, money was accepted, but my friend didn't receive the game


    I recently gifted the Call of Duty: Infinite Warfare Digital Deluxe Edition to my friend for about $42, after tax and given that is was on sale. However, despite the order being accepted and it showing up under "Payment & Billing" on my account, my friend said that she didn't get it. Once more I go through the process, thinking it might not have actually gone through. The order is accepted and it says that the gift has been sent. Yet again, she says she did not get the game.

    I trust my friend completely as she's one of my best friends. She would not lie about something like this. I also cannot ask for a refund on the second time I gifted the game.

    What is going on? Why isn't she receiving the game and why can I not get a refund on the second gifting?

    :)
     
    HumaneCoast485, Oct 15, 2022
    #1
  2. Francia J. Win User

    Gifted a game, money was accepted, but my friend didn't receive the game

    Hi HumaneCoast485, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Kindly ask your friend to perform a powercycle on her console and then check again on her Xbox message center.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    If it's still not showing up, please sign in to https://account.microsoft.com/billing/orders and click on "order details" under your gifted transaction, you should see the 25-digit code that you should give to your friend.
  3. SwordofWhedon Win User

    Gifted a game, money was accepted, but my friend didn't receive the game

    Just checking you’re in the same country.

    it’s my favorite COD, a lot of people didn’t give it a chance. Have fun!
  4. ngocphi Win User

    Gifted a game, money was accepted, but my friend didn't receive the game

    Jf you ate gifting than have her vhrck her spam folder on the email or ms account
  5. gavinop Win User

    Gifted a game, money was accepted, but my friend didn't receive the game

    I have a problem like this my friend gifted me ark but it says the code wasn't found what do I do
  6. Merk Man 4 Life Win User

    Preview Program Invitation Expired; Preview Forum Unavailable and Resent Invitation Not Received

    I'm in the same boat. I received my invite months ago, but as I was playing games with a group of friends who didn't have preview, I didn't accept the invite at that time. Now the message is gone, and I can't accept it anymore. If anyone with the ability
    to check my invite status and resend me a message it would be greatly appreciated. I asked a friend, and she sent me a "new" invite yesterday, but I haven't received that either, just fyi.

    Thank you.
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Gifted a game, money was accepted, but my friend didn't receive the game

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