Gifted 2 games and want a refund

Discus and support Gifted 2 games and want a refund in XBoX Games and Apps to solve the problem; I have gifted my friends 2 games and he doesn't want to play them anymore, and when I try to go and get a refund, it won't let me. I even went through... Discussion in 'XBoX Games and Apps' started by Rapid1115, Oct 10, 2022.

  1. Rapid1115
    Rapid1115 Guest

    Gifted 2 games and want a refund


    I have gifted my friends 2 games and he doesn't want to play them anymore, and when I try to go and get a refund, it won't let me. I even went through my order history in hopes of it letting me refund the games from there, but it won't let me do that either. I gifted the games 3 days ago, and he redeemed both of them, so I should be able to request a refund, but I can't.

    :)
     
    Rapid1115, Oct 10, 2022
    #1
  2. Rapid1115 Win User

    Gifted 2 games and want a refund

    the funny thing is, i gifted him a game a while ago, he redeemed it, played it for like 3 days, then deleted it and i was able to refund it. so it makes no sense that i was able to refund a gifted game back then but can’t do it now.
  3. ngocphi Win User

    Gifted 2 games and want a refund

    You can't because you gifted them and he redeemed them

    Redeemed codes aren't refundable.

    Only codes that aren't or can't be used

    This includes gift xards and no they aren't transferable

    The played rule only applies to games you bought and played

    But since its a gift the redeemed rule applies
  4. ngocphi Win User

    Gifted 2 games and want a refund

    you can't refund it also applies to redeemed codes which nulls and voids the refund policy

    As mentioned in the refund policy you CANT unredeem the code

    Nolte the article ajj mentioned
  5. Yineca Win User

    Gifted 2 games and want a refund

    Once a code is redeemed it’s no longer available to refund
  6. [ A J ] Win User

    Gifted 2 games and want a refund

    Hi, Rapid1115! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    I understand you'd like to cancel these purchases.

    Unfortunately, requesting a refund for redeemed gifts is not possible.

    For your reference:

    "You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase."

    Source - https://support.xbox.com/en-US/help/subscriptio...

    Please let me know if you have any other questions, I'd be happy to help.

    Best regards.
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Gifted 2 games and want a refund

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