Gift cards 23 digits

where did you purchase them from, if its a 3rd party retailer you would need to contact them directly.

Hello Steven C, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, follow the following steps suggested by Xbox support:

If you are unable to read all 25 characters of the digital code, you will need to request a replacement code by contacting aka.ms/contactxboxsupport.

When you contact support, be sure to provide proof of purchase, serial number, and an image of the damaged code.

Note: Take a photo of the front and back of the card or take a photo of the receipt where the code is printed, so support can also check for damage.

If the code was purchased from another reseller, be sure to provide the same details when you contact them.

Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

To send game as digital gift, check the product page. Digital products that can be sent as a gift include the Buy as gift option.

Of check this article: how do you gift fifa 23 to a friend - Answer HQ (ea.com)

How to Buy a Digital Game as a Gift This Holiday - Xbox Wire

Help with giving digital games as gifts

Help with giving digital games as gifts | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Was this a digital gift card from Microsoft or physical card. If digital was it from the Microsoft website or the console itself?