Gift Card with missing letters and lost receipt

Hello...

I think I lost 100USD for MS...So basically I scratched too hard the code on my gift card, and in the process I lost 3 letters of my code. I don’t have the receipt anymore and just the Activation Receipt.

I always thought the activation receipt was the important one, turns out that receipt is useless.

I contact the place where I bought and they can’t find my receipt. I contacted Microsoft, and they can’t do anything without the receipt.

I just want to check if the community knows a way to help me..

If not at least I wish to give you all an alert, ALWAYS save the receipt, the real receipt, and not the useless activation receipt. Also if you are given this as a gift to someone, scan the receipt and save it for later, if needed.

Hello,

Really sorry to hear about your issue.

Retailer Printed code on Receipt Scenario

Your best option would have been the retailer for them to reprint the code. I understand you said they were unable to find the receipt but personally I would ask them again for further assistance otherwise you are going to have to spend long long time trying
to guess the missing digits

Physical Xbox Gift Card Scenario

If you purchased an physical Xbox gift card from the store then the retailer is unable to help you in anyway as they cannot see the code you purchased.

At the bottom Left/Right i believe there is a code which is unique to that gift card. I would suggest contacting Xbox Support again and see if they can help you with this information.

I have never bought an physical card for years but previously they did have some number, sorry if this isn't the case anymore.

Regards

PGTiPs

Yes..I’m trying to reach them, but just thinking why is the activation receipt enough and why doesn’t the gift card explicitly say that the receipt is needed?

This is the first time I hear that figures are missing, check the code well.

Well...it was a mistake...plastic peel off and removed the letters.. Thats why I’m missing some letters..

Im pretty sure it says on the receipt or back of the card if u get any digits scratched off its not their problem