Gift card unable to read code

Hi, I would recommend following the recommended steps in the
Digital Code Solution guide pertaining to codes that are damaged or unreadable. If the code is unable to be replaced using the steps in the guide, I would then recommend contacting the original seller of the code to see if an exchange is possible. Hope
that helps!

Hello everyone,

Thank you for contacting the Xbox Support forums. If you are unable to redeem a digital code, please view Troubleshoot gift card and code redemption. If you have already attempted all the troubleshooting tips suggested, visit Get help with a digital code or gift card.

This thread will now be locked.

Thank you,

-Tali

Hi,

As I understand it, you are experiencing difficulties with redeeming a gift card.

Below is a link for troubleshooting gift cards and codes, I apologise for attaching it as plain text (I am currently unable to use the link function on my device):

https://support.xbox.com/en-GB/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

I hope this helps, please feel free to reply to this comment if it doesn't and I'll see if there is anything else I can do to help.

Kind regards

Hello shaunmccluskey,

Thank you for posting on the Xbox forums. We understand that you are unable to redeem an Xbox gift card due to the code not being activated. We have a support article that explains more about

gift card and code issues. This error message typically indicates that the item was not scanned out of the retailer's system correctly. The support article has a section that allows you to request a new code. We hope this information helps
shaunmccluskey!

That does not make sense to me as the card was a gift. Dont retailers activate cards when they are purchased? I have the card and we can read a portion of the redeem code.