gift card not showing up when i go to store but says i have the money in my balance

It does not show up in my order history, but when I look up the account balance the amount does include the gift card was added. When I go to purchase a game to use the money in the account balance it doesn't show the new gift card amount.

I have checked for updates and it looks like i am up to date with store and OS. I got my brother to sign in to my console and his account balance does show in the store. Does it matter if i have some Gift Card money left in my account? I get Gift Cards with my Microsoft Reward points.

Hi lucas, my name is Oskayra, glad to help you.

Method 1: Redeem gift card in store

The easiest way to add money from a gift card to your account is to redeem it in-store. To do this, go to a store that sells gift cards and present the card to the cashier. The cashier will give you a receipt with a redemption code.

Once you have the redemption code, you can enter it into your online account or the store's app. The money from the gift card will be added to your account balance.

Method 2: Redeem the gift card online

You can also redeem the gift card online. To do this, visit the store's website and look for the gift card section. Enter the gift card code and follow the instructions to complete the redemption process.

Once you have redeemed the gift card, the money will be added to your account balance.

I hope this information has been useful to you.

Best regards,
Oskayra

I have tried on the web and when I go buy a game on the web, it does not give me an option to use my $50 gift card. It says that there is no $50 gift card that I have even though when I check my balance it says that it’s in there.

I bought a gift card virtually off Amazon like a usually fo but when I check my balance it says I have the same amount of money when I did before, the code says redeemed but isn’t in my Microsoft account