gift card expired

Discus and support gift card expired in XBoX Sales and Promo to solve the problem; I have tried to use a gift card and have received the message that it has expired. I have contacted customer support and have been advised to post on... Discussion in 'XBoX Sales and Promo' started by Quimby13, Jan 7, 2019.

  1. Quimby13
    Quimby13 Guest

    gift card expired


    I have tried to use a gift card and have received the message that it has expired.

    I have contacted customer support and have been advised to post on here asking for the card to be replaced?

    I have created a case on this for you to make sure our team will know and then I will need you to post this concern to our Promotions Team, I cannot guarantee but they may be able to replace this code with a new one for you since this
    is your first time.

    Please sign in your account to the link below and post this concern to our Promotions team:

    Why would I need to do this?

    :)
     
    Quimby13, Jan 7, 2019
    #1
  2. Smwutches Win User

    why do gift card expire in 90 days

    Only promotional gift cards have an expiration date (that includes gift cards from the Microsoft Rewards program which is stated in the description). If you buy gift cards, they don't expire.
  3. eG x Thee Elf Win User

    Xbox gift card expiration date?

    The Xbox Gift Cards do expire but the expiration date varies by card so you would need to check the card to find out the exact expiration date. Hope this helps.
  4. Hoskayra Win User

    I got a 25$ xbox gift card and I can't use it and it says void on it and won't let me use it

    I'm so sorry for the issues you're having with your $25 Xbox gift card.

    There are several reasons why an Xbox gift card may not work. Here are some things you can try to fix the problem:

    Check the expiration date of the card. Xbox gift cards have a three-year expiration date. If your card's expiration date has expired, you will not be able to use it.
    Check if the card has already been used. Xbox gift cards are unique and can only be used once. If the card has already been used, you will not be able to use it.
    Check if the card is damaged. If the card is damaged, it may not work properly.
    If you have checked all of these things and the card still does not work, you can try the following:

    Contact the card seller. The seller can help you solve the problem.
    Contact Microsoft customer service. Customer service can help you solve the problem.
  5. PalmettoBling Win User

    Pre ordering Series X with gift cards

    This page covers most of those details. Check the FAQ at the bottom.

    The important parts would be

    "Do gift cards expire?

    No, gift cards purchased at retail never expire. Note that promotional gift cards like those from Microsoft Rewards or Xbox Live Rewards do expire."

    "What is the difference between a Microsoft Gift Card and an Xbox Gift Card?

    The cards work just the same. Once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows, and on Xbox."

    "Where can I spend a gift card?

    Once redeemed to your Microsoft account, your gift card balance is available to spend when you shop at Microsoft Store online, on Windows, and on Xbox. Gift cards do not currently work at physical Microsoft Stores."

    Should cover you. One thing I'm not certain with is if "gift cards" can be used to pre-order physical goods. Might want to check with Microsoft Store support on that?
  6. CyclingCanoe703 Win User

    Pre ordering Series X with gift cards

    Just to add. expiration for gift cards (money) is 90 days.
Thema:

gift card expired

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