Gift card code scratched off

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

I know there was a lot of fraud, where ppl were scratching off the code and using them, instead purchasing the gift card... I hope this is not the case... Was the grey scratch area already removed?

Hi there,

When that happened to me, support told me I had to figure out what the missing characters were as there was nothing they could do. Probably not the answer you were looking for, but if the retailer you got the card from won't exchange it, that's what you will have to do, or purchase a new one.

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Yes, If you're unable to read all 25 characters of your digital code, you'll need to request a replacement code by contacting support

https://support.xbox.com/contact-us

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.