Gift card Can not read code

Hello @yohepats!

If the gift card got damaged, I would suggest getting in touch with our live support as they will be able to help you with that. You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

I hope this helps you out!

That does not make sense to me as the card was a gift. Dont retailers activate cards when they are purchased? I have the card and we can read a portion of the redeem code.

Hi barduletedavid,

You can try the troubleshooting steps here or request a new code
https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

Thanks Darkplayer 2. I am looking to buy the Xbox gift card from an online vendor, like NewEgg, Amazon, etc... Which they occasionally have promo codes that will discount the Xbox gift card by 20%. So the $50 gift card would only cost me $40 after the
promo code.

This is good to know, b/c one review I read somewhere said the $50 card does not cover the everything and they could not split the transaction to cover the tax.

Hello team,

I have a question, I bought a gift card for my soon but he scratched the code with his nail and the code is not clear to read, Whay CanIi Do?