Getting "Try again later. Something happened our end" when I try to install 3 specific games.

CaiBridges1 · Dec 19, 2019

So I've been having a lot of problems with the store recently. Everything was working perfectly up until about a week ago. The problem kept changing and eventually I was getting the error message "Try again later. Something happened our end". During this
time I kept trying to install 3 games, Master Chief collection, Void bastards and Age of Empires 2. Also nothing was updating. Now I fixed the problem and everything is updating, I can install games except those 3. I think it's a licencing issue or something?
I don't know how to fix it. It's just those three games I tried to install when I was getting problems.

What I've done so far:

I have enough space

I meet minimum requirements

Windows 10 is up to date

Microsoft store is up to date

logged out and back in

Not using a VPN

Time and date are set correctly

Troubleshooter finds nothing

sfc finds nothing wrong

wsreset.exe does nothing as well as reset in settings

reinstall microsoft store app using powershell command didn't do anything

Reset software distribution folders and catroot 2

I want to buy some games but I'm worried they won't work

*** Moved from Windows 10/Microsoft Store***

:)

DeadlyMetal869

For this specific issue, I would contact Microsoft Store Support. It sounds like it may be an issue with the account connecting to the server to download and install your games.

Microsoft Store Sales and Customer Support: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

kev edin

n it is probably better you call Microsoft now , as it looks like you have done all you can .

Mister Maka

Hey there talkost.

So that we can best help out, can you please clarify when you're getting that error? If you haven't already, please try a quick power cycle on your Xbox One by holding down the power button for 8-10 seconds. Keep us in the loop with what's going on. Happy to
help!

Slushy82

I've been getting the same thing for nearly 2 weeks now, I unsubscribed and bought a 3 month pass, and tried adding that info in, it also came up, then I thought I might be able to redeem it on my phone, and once again it said the same thing

Bismarck0903

Not sure why it's showing up as "Unidentified User" (OP here)

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Getting "Try again later. Something happened our end" when I try to install 3 specific games.