getting **** to send the right download version of nba2k

the game is the same for everyone, the only difference is the package of DLC that it comes with. You should check under the manage option for installable DLC

otherwise you should contact 2K support for their game

https://support.2k.com

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello william schatten,

Thank you for posting in Microsoft Community.



We understand that you are trying to pre-order NBA 2K24 Black Mamba and you got the regular version of the game. We know it is important for you to get the specific version.

EDIT:

We checked our support team about this issue and here are their suggestions:

Please check your account order history if your purchase matches NBA 2K24 Black Mamba.

Launch the game and navigate to the certain place in game where DLC is required by then you'll get to use the DLC.

Should you mean the regular NBA because of the loading page of NBA shows exact the same picture, please know it is normal the cover of the bundle is what makes it different, but all game will only show same loading page.

For further concerns, please reach out to 2K support.



Sincerely,



Microsoft Community Moderator

Hello Dear User

Welcome to the Microsoft Community.

I understand that you are having trouble on can't play NBA2K 25, and I understand your confusion.

According to your description, there are two versions of this game, the Xbox One version and the Xbox Series X/S version, and after I checked, these two versions are not sold separately, so a possible guess is whether you have downloaded the Xbox One version of this game, you can browse your console's game library to confirm the version you have downloaded.

Please feel free to let me know if you have any further updates, thanks. 

Best Regards.

Lee-MSFT | Microsoft Community Support Specialist

Check out this link, it should be helpful for you-
https://www.reddit.com/r/NBA2k/comments/70j9cc/psa_sept_16_update_on_missing_saves_2k_support/

Anyways, if you would still like a refund, you will need to contact Xbox Support directly here-
http://support.xbox.com/contact-us . Don't forget to explain your situation and they might be able to help you