Getting someone to call back

Hello rudy martin1,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello rudy martin1,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Regards,

Hello rudy martin1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand you are trying to contact support. Let us check on this together and sort this out in timely manner. May we ask for the screenshot of the issue you are experiencing in them?

Please try to use this link: Xbox | Contact Us

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hiya, Mike!

Paul from the Xbox Forums Team here to assist, it would seem that you're original post regarding this matter has been answered. I will have to refer you to the original post. Thank you for posting here on the Forums. Have a nice day!

Sincerely,

Paul Xbox Forums Team!

Hi Mason! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with Microsoft Support. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If the callback doesn't work, try to reach out to them through live chat support. Here's how:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl