getting no sound through my elite series 2 controller.

None of this helps.. The firmware wont revert and none of the help topics even list anything dealing with a lack of sound. I know its not the xbox since it plays just fine when I turn up the volume on my TV. Also this is the only issue I am having with this controller.

If this is already an issue with the controller, the best option would be to register and check for warranty so you can have it serviced.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your controller problem.

I would suggest reverting the controller updates and see if you have this available.

Please follow this guide:

https://support.xbox.com/en-US/help/hardware-ne...

If this does not help, please try other controllers to check if this is really a controller issue.

If this is already a controller problem, please check the warranty and service for the controller here:

https://account.microsoft.com/devices/

Doesn't sound like it the only way to find out if buying one and checking that way, the new elite looks awesome anyways and I'll be buying it

https://www.xbox.com/en-GB/xbox-one/accessories/controllers/elite-wireless-controller-series-2

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?