getting games from another person's x box

I recently purchased an x box one s for my grandchildren. Before that they played on a cousin's x box one that lived with us. he suddenly moved out taking the x box with him. now some o fthe games my son in law purchased including Minecraft are on his
x box and not on the new one. is there any way to get them transferred to the new one that we purchased?

:)

 

Main menu Freeze????

When i start the game signed in på x-box live the game freeze at the main menu.

But when i start signout from x-box live it works... I'm getting pretty pissed here.. someone please help!!!

 

XBOX 360 Console

My Xbox is very slowly. When I go online with my account than my box stop by the application. Another Problem is my X box 360 stop when it is loading the dashboard. And the box load a Game very long ca. 3-4 minuts. I send the message from my x box but the
problems are on the Box from my Girlfriend, she has the old Dashboard on her X box 360. Can u help us ??????????

 

Hi Marjorie,

By any chance do you recall under what account the purchases were made through? The way to get the games on the Xbox One S that was just purchased is by signing in to the account that owns the games.

If the purchases were made under their cousin's account, they would need to sign the account in the Xbox and make it theHome Xbox.

Click here to learn
How to designate an Xbox One console as your home Xbox.

My home Xbox setting allows you to do the following:

• Share games and downloadable content purchased from Microsoft Store with anyone else who signs in on your console. You can even share games downloaded as part of a subscription.
  
• Share your Xbox Live Gold subscription with anyone else who signs in on your console.
  

Also, Keep in mind that you cannot designate more than one Xbox as your home Xbox.

 

this is what a wicrosoft agent also told me but unfortunately the other person is not cooperating claims it already is set up like this and other bs kids are out of the three games until we can afford to buy them again then they have to start from scratch.

 

Hello!

Unfortunately if the games were purchased on his account then he owns them. Digital licenses cannot be transferred from one account to another.

 

Hi, unless the Xbox you have is set up as the Home Xbox, you won't get access. Unfortunately if the other family member will not sign in on your Xbox and set it as his Home Xbox, there is little that can be done, as that person has the digital licence.