Getting ‘Code not found’ when trying to enter a prepaid 3-mont subscription code.

Discus and support Getting ‘Code not found’ when trying to enter a prepaid 3-mont subscription code. in XBoX on Consoles to solve the problem; Ive recently bought a prepaid code for 3 months of Xbox Live gold, but when I tried to enter the code that was on the recipt on my Xbox I got a message... Discussion in 'XBoX on Consoles' started by Danchovik, Dec 13, 2018.

  1. Danchovik
    Danchovik Guest

    Getting ‘Code not found’ when trying to enter a prepaid 3-mont subscription code.


    Ive recently bought a prepaid code for 3 months of Xbox Live gold, but when I tried to enter the code that was on the recipt on my Xbox I got a message reading ‘Code not found. Try reentering it. If that doesn’t work, contact the merchant.’

    Any help?

    :)
     
    Danchovik, Dec 13, 2018
    #1
  2. XBF George L Win User

    Getting ‘Code not found’ when trying to enter a prepaid 3-mont subscription code.

    Hello!

    Thanks for reaching out to us here on the forums with this situation. Make sure your code is being entered exactly as you see it on the receipt before pressing enter. I recommend you
    Contact Xbox Customer Support so a representative can check the code and give you more information about its status. Contacting the retailer is usually the best course of action
    regarding receipt printed pre paid codes. Let us know with a reply how it goes.
  3. Smwutches Win User

    Question about redeem code for gamepass on PC for second time

    You would have to buy a new code, but there's no limits using prepaid codes to get subscriptions. You can enter up to 36 months at a time through prepaid codes.
  4. CAZ Win User

    Xbox.com web site error code: Purchase-Billing-40185 a8723a11-99e8-4519-a43b-75889d764b17

    Yeah I'm getting the same message when I tried entering a prepaid code for an Xbox Live gold 12 month subscription.

    Is there any update to this?
  5. WPAK Win User

    Serious question, need moderators help!

    Hi there,

    -

    If you already have a 25 digit code, you can try and redeem it via the console or via www.xbox.com, but like mentioned they might expire.

    The how to redeem a code can be found here:

    support.xbox.com/.../redeem-prepaid-codes
  6. angeezy Win User

    xbox live gold code

Thema:

Getting ‘Code not found’ when trying to enter a prepaid 3-mont subscription code.

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