Getting charged for ultimate monthly but don’t have it anymore. Can’t contact customer...

Hello, JM311. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Do you have more email addresses?

If that's correct, you may want to check your Microsoft account order history with each one.

https://account.microsoft.com/billing/orders

However, if that's not the case, that means someone is using your card without authorization.

So, in order to stop incoming charges, you need to contact your financial institution.

In addition to that, to get a refund you need to dispute the charges with your bank as stated in the refund eligibility section of the article I'm going to share below:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive in case you have any other one.

Regards,

Arturo.

You'll have to get in contact with support again as that's not true.

If you are on a monthly sub & then get a 3 month sub it shouldn't charge you for both,it should automatically switch to charging you monthly to 3 monthly.

Shall have a look in the ToU later but to my knowledge what they said about manually cancelling the monthly sub isn't in there.

But my monthly subscription to ultimate still gets charged to my verizon bill. Which makes absolutely no sense.

I can’t even login online as I don’t know the password but can’t even reset it as don’t have the gmail account anymore so it’s a long day for me unless there’s any other options lol?

I do understand I just can’t handle the hate anymore I get daily I don’t feel safe but thanks for understanding