getting back microsoft account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ranmail, I'm sorry about what happened to your account, however in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

Hi again Trustededit

It is very strange, if the account says that it does not exist, unfortunately we cannot solve that here.

Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in live chat for more detailed information, you can access the following link. Medium:

https://support.xbox.com/contact-us/

best regards, Jhon

They only deleted my info not my account, it says the account “doesn’t exist” but someone is using the email name so it’s not deleted just the info so how can I get back in?

Hi Trustededit, my name is Jhon, it will be a pleasure to help you.

Unfortunately, if you deleted or someone deleted your email account, it is now impossible to recover it. The other option, which I don't know if it is possible, is to create another account exactly the same as the one you had before, but it will most likely come out clean. The best thing is that you accept that you lost her.

If it was permanently deleted, that account practically no longer exists. You can try the account recovery form, but I can't guarantee anything.

Anyway, here is the account recovery link for you to try:
https://account.live.com/acsr

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Here are some additional tips to better protect your Microsoft account so that the same thing doesn't happen to you again:

1. Enable two-step verification. Two-step verification adds an extra layer of security to your account by requiring you to enter a security code in addition to your password.

2. Set a strong password. Your password must be at least 12 characters and must include a combination of letters, numbers, and symbols.

3. Do not share your password with anyone. Your password is private and you should not share it with anyone, not even your friends or family.

4. Keep your software up to date. Microsoft periodically releases security updates for its products. It is important to install these updates as soon as possible to protect yourself from the latest security threats.

5. Be careful of scams. Scammers often use phishing and malware to steal people's passwords. If you receive an email or message asking you to provide your password, be careful. Do not give your password to anyone you do not know and trust.

By following these tips you can help protect your Microsoft account and personal data. Next time pay more attention to notifications.

For your reference, I have included a link where you can find more details about the solutions I suggested.

https://support.microsoft.com/accou...icrosoft-628538c2-7006-33bb-5ef4-c917657362b9

I hope this helps! Please feel free to ask if you have any further questions or need additional clarification.
Jhon

I can’t check “downtime” because my account got hacked or either deleted my the hacker, it said someone just got into my account somehow it was added in then changed my email to theirs not I can’t play games anymore such as Minecraft, the only game I really play.

If u could help me reply back.