Getting a response

Discus and support Getting a response in XBoX on Consoles to solve the problem; I emailed Microsoft with a question and got a answer from someone named "Mark". It seemed pretty helpful and I was told to wait 72 hours to get more... Discussion in 'XBoX on Consoles' started by NobodySongerJohnson, May 3, 2020.

  1. NobodySongerJohnson
    NobodySongerJohnson Guest

    Getting a response


    I emailed Microsoft with a question and got a answer from someone named "Mark". It seemed pretty helpful and I was told to wait 72 hours to get more information on my problem. That was three days ago. What should I do?

    :)
     
    NobodySongerJohnson, May 3, 2020
    #1
  2. HomegrownSilky Win User

    Getting a response

    If you chose a name when first setting up your account, then that was your free name change.
  3. NobodySongerJohnson Win User

    Getting a response

    I have never used a name change and I have had my Xbox for four years. I wanted to use my free gamertag change and it is charging me ten dollars.
  4. Exstate Win User

    Getting a response

    Hi NobodySongerJohnson,

    You should write your question down here :) maybe we can help you too!
  5. Smwutches Win User

    Not getting response from support

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  6. XBLRewards8 Win User

    Support ticket getting no response

    Hello Magnus1987,

    We see that you claimed 10,000 Credits from the Vault on May 24th, and 500 Gems were removed from your account. Since this is the prize that you claimed, it was the prize sent to your account. We cannot find a record of a VISA claim, or removal of 2000 Gems.
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Getting a response

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