Getting a refund on vbucks purchase

Victor310703 · Nov 11, 2020

Someone I know bought V-Bucks for her nephew today (who plays Fortnite on PC) in the Microsoft store thinking she would receive a code he could redeem. She hasn't received a code yet. Is this normal? Is there a way she can get a refund on these V-Bucks?
If she does get the code later on, is it possible for him to redeem it on his PC?

:)

XBF Brad A

Hi Skull,

Thanks for coming to the forums with your question. If you have got Vbuck purchases refunded, and they were used. For example you purchased 2500 Vbucks, they were used in game. Then you try and get a refund for the purchase of them Vbucks. Since the Vbucks
have been used there would show a -2500 due to there isn't enough to cover this. Also for about a year Epic has now been pulling items that were bought when a refund is requested. This is a matter for Epic games as the Vbucks is their currency. Inform Epic
you have recently requested refunds for the charges for Vbucks that clearly have been used as you stated you had a 50 balance.

Thanks,

Brad

StuartATrueRed

The Vbucks from the Microsoft store are for the Xbox version only. To get Vbucks for the PC version, you need to purchase directly from Epic games.

Your friend may be able to get a refund by logging in on
xbox.com/refund, then continue from there.

KindGryphon

"So I have purchased 2800 Vbucks and I am wanting to refund it after accidentally using it to purchase an item on this account through a video game name Fortnite"

So you already spent some of the vbucks?

If so you wont be able to get a refund. You can only get a refund if none of it had been used already.

SPACEnY

I'm pretty sure you can't refund Vbucks but if you explain to them that you accidentally bought it then you can get a refund. If you already used the Vbucks you've puchased, you can't get a refund. However, if you did buy the Vbucks on purpose, then you can't get a refund.

Tezzarrific

if you used the 1000 vbucks towards buying those skins then had a refund, those 1000 vbucks will be removed and refunded to you, epic will of course removed what you purchased with the 1000 vbucks, you would need to contact epic to sort it out as microsoft
only refunded, epic removed your stuff on the account.

Getting a refund on vbucks purchase