Getting a game error since last windows update

Hello, Angelica Nyberg

Welcome to Microsoft Community.

I'm sorry to hear that you're experiencing issues with Final Fantasy 14 after the latest Windows update. As of my last update in September 2021, I can provide some general advice that might help you resolve the problem. Please keep in mind that software and Windows updates may have changed since then, but these are some steps you can try:

1. Check for Graphics Driver Update: Even if you've updated your graphics drivers before, it's worth checking for new updates again. Visit the website of your graphics card manufacturer (NVIDIA, AMD, Intel) and download the latest drivers for your specific graphics card model.
   
2. DirectX Update: Ensure that you have the latest version of DirectX installed on your system. You can download the DirectX End-User Runtime Web Installer from the official Microsoft website.
   
3. Disable DirectX 11 and use DirectX 9: In some cases, older DirectX versions can work better with certain games. In the game's settings or launcher, see if there's an option to switch from DirectX 11 to DirectX 9 and give it a try.
   
4. Windows Compatibility Mode: Right-click on the game's executable file, go to Properties, then the Compatibility tab, and try running the game in different compatibility modes (e.g., Windows 7, Windows 8) to see if it helps with the issue.
   
5. Rollback Graphics Drivers: If you suspect that the issue is related to the graphics driver, you can try rolling back to a previous version of the driver. To do this, open the Device Manager, find your graphics card, right-click, and select "Properties." Then, go to the "Driver" tab and choose "Roll Back Driver" if the option is available.
   
6. Check for Game Updates: Ensure that the game is fully updated with the latest patches and fixes from the game developer. Sometimes, they release updates to address compatibility issues with new Windows updates.
   

Regarding going back to the version before the Windows update, if you don't have a backup or a system restore point, it might be challenging to revert the Windows update directly. However, I'd also recommend visiting the official Final Fantasy 14 forums or contacting their support for more game-specific troubleshooting advice.

Remember to create backups before attempting any major changes to your system, and always be cautious with third-party solutions from unofficial sources.

Lastly, keep an eye out for official patches or announcements from both the game developer and Microsoft, as they may release solutions for known issues in the future.

Best regards,



Chandy |Microsoft Community Support Specialist

I have had the same problem since the April 2018 Windows updated a couple days ago. The Solitaire Collection updated last night, but nothing changed. I still get the same 121003 error code! VERY FRUSTRATING!

Windows 10 PC. Since an M/S Update last week, Have not been able to play M/S Solitaire Collection. Keep getting Error Code 104. Can you Help?

Hi and thanks for reaching Microsoft Xbox gamer's community.
My name is Josef.
I'm an Independent Advisor

Hope you're doing great today despite this ROBERTSHATTLER

Let’s try to cover that possibility, for this please remove the latest windows update.
Follow this article if you need to know how to do it

https://support.microsoft.com/en-us/windows/rec...

If maybe that’s doesn’t work please try:

A. Connecting a different headset to your PC
B. Connect your headset to a different PC
C. Reinstall your audio card drivers via manufacturer’s website

I'm having the same issue for the last two days. I'm getting the same error since the last update.