Get To Know Our Team: Tyler - Technical Program Manager (Commerce & Subscriptions)

Hey again The Wayward Jay,

We have heard back from our payment operations team, and it appears that at the time of the deposit, there was a temporary issue that caused certain users deposits to get hung up and fail to complete successfully. This disconnect also appears to have caused
these erroneous "successful" deposit events to show up on your commerce page. Our operations team has resolved this issue, and you should be able to receive your next deposit without any issue. They are still working on removing the false deposit event from
your commerce page, so that incorrect information may persist. If you have any issue with our end of month deposit that is about to occur, let us know with a new post and we will escalate to our operations team ASAP. Again, we apologize for the inconvenience,
and thank you for your patience while we work on getting your deposit and commerce history squared away.

you can technically get a "free" one by joining the rewards program and rack enough points to get a 1 years subscription.

Hello yangyang325,

Thank you for bringing this issue to our attention. There is an article on our website entitled

How to Cancel Your Xbox Subscription that provides steps on how to complete the process of turning off auto renew. The
Xbox Support Team is able to manage subscriptions on a Microsoft account as well. Be sure to let us know the results!

Hello Strabeon,

We see that you have never been a Xbox Live Rewards member. You most likely received a refund that the customer service representative placed under our program's name. You can review commerce activity from your commerce page at (https://commerce.microsoft.com/).

Hello Tyler,

Are you enrolled in the Insider program? There may be update from the Insider program that could be messing it up.

Thanks,

Brad