Get this code every time I try to enter xbox live code, thats been purchased :/ (Xbox one)

Xbos-0x80169D3A
bb9fa7a7-1dcf-4a50-bb22-6d2059da05f7
2014/09/07 - 11:35:07 UTC

Help?

Thanks.

:)

 

Redeem pre paid code error

Hey I recently purchased a 3 month pre paid code for live but every time I try to enter it onto either my Xbox or my computer, I get an error code saying it's on their end (Microsofts). I think this has been happening for like over a week so if anyone has
some info that would help.

 

How to control access to your Xbox LIVE account

It is possible to restrict access to your Xbox LIVE account by using a pass code, or making it necessary to sign into your Xbox profile using your Microsoft account password.

Set a pass code

A pass code is a button sequence on your controller, which you can use to restrict access to your Xbox LIVE profile. After you have set the pass code, anyone who wants to sign into Xbox LIVE using your profile must enter the pass code.

Steps to follow

1) Under Settings, select Account

2) Go to Account Security, and then select Pass Code

3) Enter your four-button code on your controller. You can use the directional pads, the triggers, the bumpers, X and Y.

4) Re-enter your pass code for confirmation

The next time you sign in with your Xbox LIVE gamertag, you will be required to enter the pass code.

If you want to change or reset your pass code, just repeat the above steps. You will be required to enter the old pass code before you can change it.

 

That code suggests that your account is locked due to suspicious behaviour or incorrect billing info.

support.xbox.com/.../error-code-80169d3a

You'll need to contact phone support for more assistance as only they can deal with billing issues.

1-800-469-9269 in North America or click the link to arrange a call back.

support.xbox.com/contact-us