Get my account correct

Hi Matt,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues continuing your progress from your old Xbox to your new one.

So I can better understand your situation, kindly share more details.

1. Does this happen to all of your games or just to a specific title?

2. If it's isolated, please share the specific game where it happens

Keep me posted.

Regards,

Alvaro

Hello natuh,

We responded to you at (https://forums.xbox.com/en-US/thread/8a9c6b74-57cc-462b-a7b5-6f6df97ae1f2) and again at (https://forums.xbox.com/en-US/thread/85f55701-2976-460a-b727-f557139ec86a).

Hello o Psychic o,

We see that you are raising a yellow warning light on your account due to our system detecting an irregular birth date in our system. Please verify your date of birth settings through the link provided. It should take us up to 96 hours to receive your new
date of birth information, after which the warning light should go away. This warning will not negatively impact your account in any way, it is just a notification that our system detected some possibly incorrectly input information.

Hello Gazalee Sparta,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.

Hello Gazalee Sparta,

I see that we are raising this yellow warning on your account since we have received a notice from our system that you have not been correctly receiving emails. Can you roughly recall the last time you received an email from our program, and that you would
like to receive such messages? While this does not have a negative impact on your Rewarding, it may cause you to miss messages from our program.