get it fixed

Hello Deen,

Thanks for coming to the forums. Make sure your PC is completely up to date should be build 1903 or higher.

Here is the game pass for PC FAQ.

Thanks,

Brad

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Hello SNIPERG79,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, until our payments team can provide a resolution for this issue, this error will persist. Since your
billable account information is secured in a database we cannot access, we must await their fix for this issue. Again, apologies for the inconvenience caused by this delay.

Hi The King Prawn,

Just want to check what happens when you try to enable the Xbox commands by following the steps at the bottom of the

Cortana Voice Commands on Xbox One guide. Do you see an error message when enabling that feature?

Thank you!

Nothing happens, it does not recognise the Xbox commands through the headset unfortunately, I've tried "Xbox" take a screenshot, record that and turn off without any reaction from the machine.

I tried to take a screenshot on Skyrim earlier (with cortana on) and because it opens cortana as the main program it paused my game and took a shot of the pause menu.