Get a refund for a purchase in the Microsoft store

Discus and support Get a refund for a purchase in the Microsoft store in XBoX on Windows to solve the problem; Bought the wrong version of the lane and requested the return of funds. They approved but on the 'Order Journal' page it hangs in the order details 4... Discussion in 'XBoX on Windows' started by LeXxX_MrX, Apr 14, 2021.

  1. LeXxX_MrX
    LeXxX_MrX Guest

    Get a refund for a purchase in the Microsoft store


    Bought the wrong version of the lane and requested the return of funds. They approved but on the 'Order Journal' page it hangs in the order details 4 points where 1) Subtotal - the amount. 2) Total before return - amount. 3) Refund of payments - -amount. 4) Total - 0.Here is the question, should I get the money back on my card or how?

    :)
     
    LeXxX_MrX, Apr 14, 2021
    #1
  2. Therese` Win User

    Get a refund for a purchase in the Microsoft store

    Hi LeXxX_MrX,

    My name is Therese, an Independent Advisor.

    I apologize for the inconvenience. This community is an end-to-end user, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft to process your cancellation and refund.

    You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

    Or via live chat:

    1. Sign in here https://office.com/myaccount

    2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

    3. Click "Get help now"

    4. Select your product and issue

    You may experience a longer wait time due to the COVID-19 situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.
  3. XBF Mohammed C Win User

    Get a refund for a purchase in the Microsoft store

    Hello LeXxX_MrX, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    You shall get your money back within 3 to 5 business days in the payment method you used to first purchase the item.

    I wish you a lovely day, and I hope this answers your query!

    Kind Regards

    Stay safe, and happy gaming!
  4. StuartATrueRed Win User

    I have to buy a pc edition, but I bought it with an x-box edition.

    You cannot get the pc version of the game from the Microsoft Store. You will need to request a refund from here https://support.xbox.com/en-GB/billing/payment-and-purchases/request-refund Then purchase the game from a PC store, like the ubi store here
    https://store.ubi.com/uk/home
  5. HomegrownSilky Win User

    Can I get a refund if I played for three hours but it frozed and I only played for two days (three hours) (Minecraft)

    If you purchased the game through the Play store, then it is them who you need to ask for a refund. Microsoft will not give you a refund for a purchase from another store.
  6. Farscape247 Win User

    I didn't receive my fortnite pack

    anything via pc for fortnite needs to be purchased via epic store or in game, if you purchase off microsoft store then you need to log in via an xbox to sync. i would get a refund and then re purchase.
Thema:

Get a refund for a purchase in the Microsoft store

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